We offer free international delivery to all countries in the EU and EEA. Your parcel will be delivered by UPS.
This depends on the frames you've chosen and whether we have your prescription in stock.
If your order is placed Monday to Friday before 3pm, estimated processing and delivery times are:
If your delivery address is outside the UK, local customs offices may charge import duties or taxes. These are your responsibility.
No, the delivery country must always be the same country in which the purchase is made.
Our couriers will deliver your package to the specified delivery address. If you're out or unable to take your delivery, the package will be taken to your nearest UPS Access Point. The delivery note will say where to go for collection. Visit https://www.ups.com/dropoff for more info.
Yes. You’ll receive a unique tracking number to follow the progress of your order via UPS in real time.
We dispatch eyewear in perfect condition. If you receive anything faulty from KITE, please email us here: firstname.lastname@example.org
Everything from KITE is backed by our 100% guarantee. If you're not completely satisfied with your KITE purchase, please return it within 30 days of delivery. As long as your purchase is unused and in the same condition it reached you, we'll give you a full refund. Your statutory rights are not affected.
Returns are free for UK customers, but you will be responsible for the delivery cost of international returns. We advise using a postal service insuring the return item’s value and don’t forget to ask for proof of posting.
When we receive the returned item, we'll send you an email to confirm arrival. Please allow us 3 business days to process your refund and credit this to the original payment type, for the original purchase price you paid. Remember payments to your credit card depend on your bank or building society.
Please contact our Customer Care team (see Contact page for details).
You can exchange your purchase for something else within 30 days of delivery, if it is unused and in its original condition.